Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIP2038A Mapping and Delivery Guide
Conduct, balance and secure financial transactions

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIP2038A - Conduct, balance and secure financial transactions
Description This unit involves the knowledge and skills required to communicate with customers and operate a range of point-of-sale equipment to perform sales transactions, and to balance and reconcile a register or terminal. It involves conducting transactions, clearing the register, counting money, calculating noncash transactions, and reconciling and recording takings. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to frontline staff working under some supervision and requires the application of organisational policy and procedures in undertaking work tasks.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Operate point-of-sale equipment
  • Point-of-sale equipment is operated in accordance with design specifications
  • Point-of-sale terminal is opened and closed in accordance with organisational policies and procedures
  • Point-of-sale terminal is cleared and tender is transferred in accordance with organisational policies and procedures
  • Cash handling is conducted in accordance with organisational security procedures
  • Supplies of change and cash float are maintained in point-of-sale terminal in accordance with organisational policies and procedures
  • Records of transaction errors are recorded in accordance with organisational policies and procedures
  • Adequate supplies of dockets, vouchers and point-of-sale documents are maintained
       
Element: Perform point-of-sale transactions
  • Point-of-sale transactions are completed in accordance with organisational policies and procedures and relevant legislation
  • Organisational procedures for cash and non-cash transactions are identified and applied
  • Organisational policies and procedures for exchanges and returns are identified and applied
  • Information is entered correctly into point-of-sale equipment
  • Total price and amount of cash received is verbally stated and correct change is tendered
       
Element: Complete sales
  • Relevant documentation is completed in accordance with organisational policies and procedures
  • Sales transactions are processed in a timely manner in accordance with organisational policies and procedures
       
Element: Remove takings from register or terminal
  • Register or terminal is balanced at designated times in accordance with organisational policies and procedures
  • Cash float is separated from takings prior to balancing and is secured in accordance with organisational policies and procedures
  • Change is supplied to register or terminal in accordance with organisational policies and procedures
  • Register or terminal reading or printout is obtained and interpreted
  • Cash and non-cash documents are removed and secured in accordance with organisational policies and procedures
       
Element: Reconcile takings
  • Cash is counted accurately
  • Non-cash documents are calculated accurately
  • Balance between register or terminal reading and sum of cash and non-cash transactions is determined correctly
  • Discrepancies between register or terminal reading and sum of cash
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement.

Assessment must include exercises that demonstrate competent performance of the following in a range of situations:

operating register or terminal equipment in accordance with manufacturer instructions and organisational policies and procedures

applying relevant organisational policies and procedures ( handling cash and removing takings from register or terminal, cash float, reading registers and recording information)

processing documentation and records responsibly in accordance with organisational policies and procedures

reconciling takings in accordance with organisational policies and procedures.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

an appropriate range of relevant operational situations in the workplace.

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Method of assessment

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the knowledge and skills required for this unit.

Required knowledge:

Cash and noncash handling procedures, including:

balancing point-of-sale terminal

calculating noncash documents

change required and denominations of change

clearance of terminal and transference of tender

counting cash

credit and returns

credit cards

EFTPOS

maintenance of cash float

opening and closing point-of-sale terminal

recording takings

security of cash and noncash transactions

Organisational policy and procedures in relation to:

cash float

operation of equipment used at register or terminal

register or terminal balance

security of cash and noncash transactions

Relevant health and hygiene regulations and requirements

Relevant legislation, regulations and codes of practice such as:

consumer law

work health and safety (WHS)/occupational health and safety (OHS)

privacy

good and services tax

Records:

electronic

manual

Workplace policies and procedures in regard to client service and point-of-sale techniques

Required skills:

Balance point-of-sale terminal or register

Calculate:

total price

non-cash transactions

discrepancies between reported and actual takings

Count cash

Communicate effectively verbally and non-verbally

Implement organisational policies and procedure in relation to:

credits and returns

customer refunds

Interpret and complete documentation

Manage time effectively and complete tasks in a set timeframe

Operate terminal or register

Report on takings

Tender correct change

Use point-of-sale equipment such as:

calculators

credit cards

EFTPOS

registers

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Point-of-sale equipment may include:

electronic:

terminal and screen

bar code scanner

EFTPOS equipment

manual:

cash register

credit card equipment

Organisational policies and procedures may include:

cash handling security

health and hygiene requirements

operation of point-of-sale equipment

sales transactions

staffing

Cash handling may include:

balancing point-of-sale terminal

calculating non-cash documents

clearing terminal and transferring tender

counting cash

ensuring security of cash and non-cash transactions

maintaining cash float

opening and closing point-of-sale terminal

recording takings

tendering change

Point-of-sale transactions may include:

cheques

credit cards

customer refunds

EFTPOS

smart cards

Noncash documents may include:

cash on delivery (COD)

cheques

credit cards

refunds

Relevant personnel may include:

manager

supervisor

team leader

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Point-of-sale equipment is operated in accordance with design specifications 
Point-of-sale terminal is opened and closed in accordance with organisational policies and procedures 
Point-of-sale terminal is cleared and tender is transferred in accordance with organisational policies and procedures 
Cash handling is conducted in accordance with organisational security procedures 
Supplies of change and cash float are maintained in point-of-sale terminal in accordance with organisational policies and procedures 
Records of transaction errors are recorded in accordance with organisational policies and procedures 
Adequate supplies of dockets, vouchers and point-of-sale documents are maintained 
Point-of-sale transactions are completed in accordance with organisational policies and procedures and relevant legislation 
Organisational procedures for cash and non-cash transactions are identified and applied 
Organisational policies and procedures for exchanges and returns are identified and applied 
Information is entered correctly into point-of-sale equipment 
Total price and amount of cash received is verbally stated and correct change is tendered 
Relevant documentation is completed in accordance with organisational policies and procedures 
Sales transactions are processed in a timely manner in accordance with organisational policies and procedures 
Register or terminal is balanced at designated times in accordance with organisational policies and procedures 
Cash float is separated from takings prior to balancing and is secured in accordance with organisational policies and procedures 
Change is supplied to register or terminal in accordance with organisational policies and procedures 
Register or terminal reading or printout is obtained and interpreted 
Cash and non-cash documents are removed and secured in accordance with organisational policies and procedures 
Cash is counted accurately 
Non-cash documents are calculated accurately 
Balance between register or terminal reading and sum of cash and non-cash transactions is determined correctly 
Discrepancies between register or terminal reading and sum of cash 

Forms

Assessment Cover Sheet

TLIP2038A - Conduct, balance and secure financial transactions
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIP2038A - Conduct, balance and secure financial transactions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: